At Durontodeal, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, we are here to help with our refund and return policy. Please read the following guidelines carefully.

1. Return Eligibility

  • Items must be returned within 7 days of the delivery date.
  • Products must be unused, in their original packaging, and include all accessories, manuals, and warranty cards.
  • We only accept returns for products that are defective or damaged upon delivery or if you received the wrong item.

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Opened or used electronics (e.g., mobile phones, laptops, tablets).
  • Software products with tampered or broken seals.
  • Gift cards or digital products.
  • Sale and clearance items, unless they are defective or damaged.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Your Customer Support Email] or call us at [Your Phone Number].
  2. Provide Details: Include your order number, a description of the issue, and photos of the product (if it is damaged or defective).
  3. Receive Return Authorization: Our team will assess your request and provide you with a Return Authorization Number (RAN) if your return is approved.
  4. Ship the Product: Return the product to the address provided by our team, ensuring the RAN is visible on the package.

4. Refunds

  • Refunds are processed within 7-10 business days after we receive and inspect the returned product.
  • Refunds will be issued through the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective item, wrong product).

5. Exchange Policy

  • Exchanges are only applicable for defective or damaged items.
  • If you wish to exchange a product, please follow the same process as initiating a return and specify that you want an exchange.
  • Exchanges are subject to product availability. If the item is not available, we will process a refund.

6. Return Shipping Costs

  • Customer Responsibility: If the return is due to a change of mind or preference, the customer is responsible for the return shipping costs.
  • Durontodeal Responsibility: If the return is due to a defect or error on our part, we will cover the return shipping costs.

7. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange a return or replacement at no extra cost.